Products

Warranty Policy

As sometimes little defects or accidents occur, your Peppers sunglasses include an amazing lifetime warranty with no questions asked.  We cover manufacturer defects for the life of your product.  In order to process the warranty you must go through our corporate headquarters. The original store of purchase is not responsible for warranty claims.  Replacement parts are not available for purchase.  Peppers warranty does not cover lost or stolen glasses.

To place a warranty claim please send the following to our warranty department:

IF PURCHASED WITHIN THE PAST YEAR:

1.      Include the damaged sunglasses.

2.      A completed Warranty Claim Form, found below.

3.      A copy of your receipt from your original purchase. Claims will not be processed free of charge without a copy of the receipt. (If your glasses have already been sent in to the warranty department once,  a $25 processing fee is required for all further claims)

FOR PURCHASES OVER 1 YEAR AGO (or if no valid proof of purchase can be located):

Follow the above instructions except no receipt is necessary. Instead we require a $25 replacement/handing fee per glass which can be sent in via check or money order made to “Peppers Performance Eyeware.”

Peppers Performance Eyeware 
ATTN: Warranty Dept. 
3001 Pulawski Way 
Pittsburgh, PA 15219

 

Please do not hesitate to reach out if you have any questions.


*Epic Hand Built glasses require a $40 replacement/handling fee

Peppers Eyeware Warranty Claim Form

 

Name: ______________________________________       Phone:__________________________

Address: _____________________________________       Email:___________________________

City:___________________ State: ____  Zip: ________

*Second Choice Style: ________________________

 

               * We will do our best to send you back the same glasses you sent in but that is not always possible. We ask that you please visit www.peppersusa.com and select a second style from the same line/price point in case yours in not available.

 

Peppers is not responsible for sunglasses that are lost in the mail when being sent in for repair. We recommend using a traceable method when sending in your warranty. Failure to follow the above instructions will delay your claim.

inform@peppersusa.com

Call: 1800-998-4786